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Luebeck Airport is committed to helping disabled passengers and passengers with reduced mobility travel from and to the airport. Luebeck Airport is a small regional airport with very short distances; the complete facility is on ground level and no steps or stairs need to be used for departing or arriving. The following information is designed to give you some details about what you can expect.
Planning Your Journey
Luebeck Airport has the responsibility for providing special assistance at the airport, as does each airline when you are on board the aircraft. If you have a disability or you experience reduced mobility and need assistance at the airport, it is now necessary to inform your airline of your particular need at least 48 hours before you fly, ideally giving as much notice as possible for both your outbound and return journey. This will enable us to provide you with the assistance you require; otherwise we can only endeavour to make all reasonable efforts to assist you. We recommend you arrive at the airport two hours before the published flight time and at the latest present yourself for check-in no later than one hour before the published departure time.
Before Leaving Home
We recommend you check your airline’s terms and conditions for information about carriage of mobility equipment, medical equipment etc.
Departing from the Airport
Rail
The train station is located close to the Airport terminal. You are advised to make your own way to check-in, inform the Airport staff that you require assistance, indicating whether you have pre-booked or not, and you will be provided with assistance from that point onwards.
Public bus
The public bus stop is located close to the Airport terminal. You are advised to make your own way to check-in, inform the Airport staff that you require assistance, indicating whether you have pre-booked or not, and you will be provided with assistance from that point onwards.
Airport bus
The airport bus stop is located outside the Airport terminal in the short-term car park. You are advised to make your own way to check-in, inform the Airport staff that you require assistance, indicating whether you have pre-booked or not, and you will be provided with assistance from that point onwards.
Hire car
The hire car rental return point is located close to the Airport terminal accessible from the short-term car park. You are advised to make your own way to check-in, inform the Airport staff that you require assistance, indicating whether you have pre-booked or not, and you will be provided with assistance from that point onwards.
Taxi
The taxi drop-off point is located outside the Airport terminal in the short-term car park. You are advised to make your own way to check-in, inform the Airport staff that you require assistance, indicating whether you have pre-booked or not, and you will be provided with assistance from that point onwards. If you require assistance getting from the taxi to the terminal, you are advised to announce yourself via the Help Point at the short-term car park entrance when you will be asked to wait at the disabled parking area for collection.
Own car
Designated disabled parking spaces are located outside the Airport terminal in the short-term car park. You are advised to make your own way to check-in, inform the Airport staff that you require assistance, indicating whether you have pre-booked or not, and you will be provided with assistance from that point onwards. If you require assistance getting from the disabled parking area to the terminal, you are advised to announce yourself via the Help Point at the short-term car park entrance when you will be asked to wait at the disabled parking area for collection.
Arriving at the Airport
If you require assistance upon arrival, then we will provide you with assistance from the aircraft through arrivals, including passport control and baggage reclaim, to either the point of your onward travel inside the Terminal or to the disabled parking area in the short-term car park. As with departing from the Airport, you are strongly recommended to notify your airline in advance of travel of your exact assistance requirements.
In the Terminal
Wheelchairs
There are a number of wheelchairs available for temporary use should you require the use of one to assist you in moving around the Airport terminal. Please inform our staff of your request.
Reserved seating areas
There are three reserved seating areas in the Airport terminal – one before security for use by all passengers requiring special assistance and two after security in departures, one before and one after passport control. Each seating area is clearly identified by the appropriate pictograms.
Toilet facilities
There are a number of disabled toilets in the Airport terminal. It is recommended that you use the facilities before going through security. Each toilet is clearly identified by the appropriate pictogram.
Security checks
Safety and security of our passengers is our number one priority. All passengers must go through security before they enter the departure lounge. It is highly likely that wheelchair users will activate the archway metal detector which will result in a hand search of the wheelchair and the passenger by the security staff. If you would prefer, you can be asked to be searched in private, away from the main security area. Passenger Security processing is the responsibility of the State of Schleswig Holstein and is contracted to a specialist service provider.
Getting to your gate
If you require assistance from the departures lounge to the aircraft, you will be collected from the appropriate reserved seating area by Airport staff as part of the boarding process. At check-in, our staff will advise you of an estimated time for collection.
Guide dogs
We recommend that you contact your airline to confirm that assistance dogs are allowed to travel. It is also advisable to contact the authorities in the destination country because the carriage of animals can be complex and vary from country to country and airline to airline.
Help Points
The two main Help Points at the Airport are at check-in and at the short-term car park entrance. Additionally, our staff are appropriately trained and here to help, so we would encourage you to speak with them should you have any questions or require further assistance.
Service levels
We are committed to providing the highest level of service in a timely manner.
Departing Passengers
If you have pre-booked assistance, once you have made yourself known upon arrival at the airport (via the Help Point at the short-term car park entrance barrier), you should wait no longer than 10 minutes to be collected and taken to check-in.
If you have not pre-booked assistance, once you have made yourself known upon arrival at the airport (via the Help Point at the short-term car park entrance barrier), you should wait no longer than 15 minutes to be collected and taken to check-in. It is our intention that all departing passengers should reach their aircraft in time to enable timely boarding (dependent on the time at which you checked in).
Arriving Passengers
If you have pre-booked assistance, you should wait no longer than 5 minutes to be collected from the aircraft side upon arrival. If you have not pre-booked assistance, you should wait no longer than 10 minutes to be collected from the aircraft side upon arrival.
Futher information:
Flights with Ryanair: www.ryanair.com
Flights with Wizz Air: www.wizzair.com
Flights with Jet2.com: www.jet2.com
